Privacy Policy

Effective Date: April 8, 2025

1. Introduction and Your Consent

By visiting our website or using our services, you agree to the terms of this Privacy Policy. Light Owl Lighting is committed to protecting your personal information in accordance with applicable British Columbia and Canadian privacy laws.

2. Information We Collect

a. Personal Information You Provide Directly

  • When you contact us for a quote or request services: name, address, phone number, email address, and billing details.

  • When you apply for employment: resume and employment history.

b. Information Collected Automatically

  • Usage data such as IP address, browser type, pages visited, device information, and timestamps.

  • Cookies and similar tracking technologies used to manage sessions and improve user experience.

3. How We Use Your Information

We use your information to:

  • Provide landscape lighting services and respond to inquiries.

  • Communicate project updates, service reminders, and promotional offers, with the ability to opt out at any time.

  • Improve our website, marketing campaigns, and service quality.

  • Comply with legal and regulatory obligations, including record retention related to contracts, permits, and applicable regulations.

4. Information Sharing and Disclosure

We may share your information:

  • With trusted third party service providers such as payment processors, website hosting providers, and analytics services, all subject to confidentiality obligations.

  • When required by law, such as in response to a court order or law enforcement request, or to protect public safety.

  • In the event of a business transaction such as a merger or sale, with notice provided prior to any transfer.

We do not sell your personal information.

5. Data Retention

We retain personal information only for as long as necessary:

  • To provide services and customer support.

  • To comply with legal and regulatory requirements.

Information is deleted or anonymized once it is no longer required.

6. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to:

  • Access, correct, or request deletion of your personal information.

  • Opt out of marketing communications.

  • Request restrictions on processing or data portability.

To exercise these rights, contact us at info@lightowl.ca.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain active sessions, analyze website usage, and improve performance.

You can disable cookies through your browser settings, though some site functionality may be affected.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from minors. If such information is identified, it will be promptly deleted.

9. Data Security

We implement reasonable technical, administrative, and physical safeguards, including SSL encryption, access controls, and secure systems, to protect personal information. However, no method of transmission or storage is completely secure.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by an updated effective date. Continued use of our website or services constitutes acceptance of the revised policy.

11. How to Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Light Owl Lighting
Email: info@lightowl.ca
Phone: 778 222 1695
Vancouver, British Columbia, Canada